EMMO Segway Max G2 Electric Scooter

By purchasing any Emmo Inc products or other brand items sold by Emmo Inc, the customer agrees to the policies and procedures outlined below.

Terms and conditions apply for eligibility of warranty. Please refer to Terms and Conditions.

The warranty is extended to the original owner with the original purchase paperwork, and does not cover the purchase of products sold by Emmo Inc that is not an electric bike, electric scooter ebike, electric motorcycle style ebike, or electric mobility scooter. Any defective parts will be covered by EMMO, and the labour of any warranty repair will be covered by the original store that the unit was purchased from only when it is being repaired at said store.

Warranty Period

Electric bikes (Bicycle style):

Frame: 2 years (up to 4000km)
Motor: 2 years (up to 4000km)
Controller: 1 year (up to 4000km)
Battery & Charger: 6 months
Other components: 1 year (up to 4000km)

Electric Scooter E-Bike, Electric Motorcycle Style E-Bike, Caofen F80 Electric Dirt Bikes, and Electric Mobility Scooters:

Frame: 2 years (up to 6000km)
Motor: 1 year (up to 6000km)
Controller: 1 year (up to 6000km)
Battery & Charger: 6 months
Other components: 1 year (up to 6000km)

Warranty Coverage:

The warranty covers any manufacturing defects in materials and workmanship.

The Warranty covers the replacement of any defective lithium-ion battery (the "Battery"), frame, forks, stem, handlebar, headset, seat post, saddle, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware (each referred to as a "Covered Component").

Items Not Covered:

• The warranty does NOT cover such parts, including, but not limited to: seats, plastic housings and shrouds, pitting, scratches and chips, tires, tubes, brake pads, brake rotors, cables and housing, grips, chain, and spokes.
• Normal wear and tear parts NOT covered: Any damage or deterioration of Covered Components due to normal wear and tear is not covered.
• Damage due to lack of maintenance, accident, misuse or abuse is NOT covered by the comprehensive warranty.
• Damage incurred from water, road salt, and other foreign debris or chemicals is NOT covered by the comprehensive warranty.
• The labour of any warranty repair will be covered by the original store that the bike was purchased from only when it is being repaired at said store. The parts will be covered by Emmo Inc.
• Batteries and chargers have a valid warranty provided they are used and maintained as instructed and not subjected to freezing temperatures.

Certain conditions that may limit or completely void the warranty of your e-bike are:

• Altering the ebike from its original design or its intended use, eg: pulling a trailer, as a delivery vehicle or any commercial use.
• Service or replacement of parts not performed by an authorized Emmo dealer/e-bike technician.

For Lithium models, the chargers must match the lithium batteries. Emmo Inc. is not responsible for any damage resulting from using another brand or voltage of charger.

Emmo Inc. is not responsible for items modified from its intended use or purpose resulting in damage to the ebike or injury to the customer or third party.

Warranty - Purchased Parts:

This warranty covers any defects in materials or workmanship of the bike's parts. If any issues arise within 90 days of purchase, Emmo will repair or replace the defective part(s) free of charge.

The warranty DOES NOT cover

• Normal wear and tear, intentional damage, or
• Damage caused by improper use, lack of maintenance, accident or abuse.
• Damage incurred from water, road salt and other foreign debris or chemicals.
• All lead-acid batteries and lithium batteries sold but not installed by Emmo are final sale – NO return, NO exchange, and NO warranty.

All covered items must have a valid warranty sticker. For Lithium models, the chargers must match the lithium batteries. Emmo is not responsible for any damage resulting in using another brand or voltage of charger or using an Emmo item with items that are not sold by Emmo Inc.

The labour of any warranty repair will be covered by the original store that the part was purchased from only when it is being repaired at said store. For repairs that are done on items that are not from Emmo Inc, the warranty coverage does not apply.

*As the warranty policy and coverage may vary among Emmo dealers. Please consult your local Emmo dealer for more details of the parts warranty policy.

Warranty Extension:

Please consult your Emmo dealer for more details of the extended warranty plan.

• 1-Year Extended Warranty:The extended warranty plan is an extension to the comprehensive manufacturer warranty. It covers nearly all items covered under the comprehensive manufacturer warranty, except for batteries. It follows the same terms and conditions as the comprehensive manufacturer warranty.

Warranty Claim Procedures:

A valid proof of purchase is required for any warranty claim.

In the event of any defect or malfunction, please contact the authorized Emmo dealer where you purchased the bike or our customer support team immediately. You can also submit a warranty claim online by filling in the warranty claim form.

After reviewing the information submitted, Emmo will determine warranty eligibility. In the event Emmo determines a covered component is defective, Emmo will, as your sole and exclusive remedy and in Emmo’s sole discretion: (a)Repair the defective covered component free of charge with new or refurbished parts; or (b) replace the defective covered component with a refurbished one; or (c) replace the defective covered component with a new component.

Further inspection may be needed before determining the warranty eligibility, or the broken component may need to be repaired by Emmo. In these cases, you are required to bring the part/bike to your Emmo dealer as instructed. If you are not able to bring the bike/part to the location you purchased from, you may be required to ship the item and a copy of your purchase paperwork to Emmo before receiving a replacement item. You are responsible for shipping to Emmo Inc.

Effective Return Period:
Electric Bikes: Eligible products can be returned within 30 days of receipt. This policy applies to products purchased directly from our online store.
Parts & Accessories: Eligible Parts & Accessories can be return within 7 days of receipt. This policy applies to products purchased directly from our online store. Non-EMMO accessories from, including but not limited to THULE and QUADLOCK are FINAL SALE, and not eligible for return.

Return Conditions:

• Unopened EBikes:
  You can return bikes in new, unused condition and in their original packaging for a $149 return shipping fee (per bike). No restocking fee will apply in this case.
• Used Ebikes:
  If you've used the product but it has a total usage of 32 km or less, it may be returned if it is free of any damages with all parts and accessories included and packaged in its original packaging. The return shipping fee of $149 (per bike)  and a 20% restocking fee (per bike) will be deducted from your refund amount.

Return Shipping Fee:

• A flat rate of $149 (per bike) will be charged for return shipping. This fee will be deducted from your refund amount.
• The original shipping fee paid on the order is non-refundable.

EMMO is not responsible for any damages incurred during return shipping or for any products returned without prior notification. 

Restocking Fee:

• No restocking fee for eligible e-bikes that are new and unused.
• A restocking fee of 20% of the original purchase price (per bike) applies for used e-bikes that have a total usage of 32 km or less.

Return Process:
You must email us at warranty@nobilitybikes.com or submit a return request form to initiate a return. The following information is required: original order number, your name, phone number, pictures of both sides of the bike and the display to show the mileage, and the reason for the return
Once the return is authorized, the product must be shipped back to us. After we receive and inspect the product, we will process your refund. The return shipping fee and any applicable restocking fee will be deducted from your refund amount.
If the returned item is damaged or has missing parts, the return may be rejected at your cost.

Dealer Purchases:
If you purchased the product from one of our authorized dealers, the dealer's return policy will apply. Please refer to the dealer’s specific return policy for details.

Order Cancellations:
Orders canceled before shipment will receive a full refund with no cancellation fee. If the order has already been shipped and a tracking number has been provided, you will be responsible for the return shipping fee, and the original shipping fee will be non-refundable. If the purchase was made through financing (e.g., Affirm), a 10% cancellation fee will apply.

Order Changes:
Once an order is placed, it cannot be modified. This includes any changes to the product model, color, size, or shipping address. To ensure accuracy, please double-check all details before completing your purchase. If a change is needed after placing your order, you may need to proceed with a cancellation and place a new order, subject to the cancellation and return policies outlined above.

This Supplier is UL 2849 & 2271 Certified - Emmo

To help assess the safety of e-bikes and electrically power-assisted cycles (EPACs), we involved industry leaders in developing next-generation e-bike safety requirements for UL 2849, the Standard for Electrical Systems for eBikes. This Standard offers electrical and fire safety certification by examining e-bikes’ electrical drive train system, battery system and charger system combinations.

UL 2849 covers:

• e-Bikes (typically sit-to-operate and over-the-road use) and pedal-assisted electric (pedelec) cycles
• The risk of electric shock during charging over the life of the product, as well as other potential electrocution hazards

The Standard does not evaluate for the operator’s ability to maintain control while riding.